For surgeons and clinics
Medical answering service for surgeons and clinics
SK Techs sets up an AI answering service for surgeons' practices and specialist clinics. It answers every call day and night, books and moves consultations, answers routine questions you approve, and routes urgent or clinical calls to your on-call team, with a written summary of every call.
- Consultation enquiries
- After hours and overflow
- Post-operative calls routed
- Appointment changes
- Call summaries
- Several sites or surgeons
What it handles
Every call answered, the right ones passed on
It is the same assistant we build for dental practices, set up for the way surgical and specialist practices work: longer consultations, post-operative patients and on-call rotas.
Consultation enquiries
Takes the caller's details and the procedure they are asking about, answers approved questions and books a consultation.
After hours and overflow
Nights, weekends and the moments when every line is busy, so new enquiries aren't lost to voicemail.
Post-operative calls routed
Calls from recent patients follow your protocol: straight to the on-call clinician or flagged as urgent. It never gives medical advice.
Appointment changes
Reschedules and cancellations handled with your rules on notice periods and deposits.
Call summaries
A short written summary of each call for your team, with anything urgent clearly marked.
Several sites or surgeons
Different greetings, calendars and on-call numbers for each location or clinician.
Compliance
Built around patient safety and privacy
Emergencies
Callers describing a medical emergency are told to call 911 or 999 and the call is flagged to your team. The assistant never diagnoses or advises.
United States: HIPAA
Patient information shared with a vendor needs a signed Business Associate Agreement. We confirm in writing how data is handled before set-up.
United Kingdom: UK GDPR
Health data is special category data, so a data processing agreement and a lawful basis are agreed before any patient data is processed.
Recording and consent
Recording is announced whenever it is on, and no outbound AI calls are made to patients without the consent US law requires.
More on data handling: security & compliance.
Can it handle calls from post-operative patients?
It answers them and follows your protocol, usually an immediate transfer to the on-call clinician or an urgent flag. It does not give medical advice.
Can we keep our human answering service?
Yes. Many practices use the assistant for out-of-hours and overflow calls and keep people for the rest.
Which booking systems does it connect to?
We only name systems we have connected and tested. Tell us what you use and we will confirm on the demo call whether bookings go straight in or into a calendar your team confirms.
How is it priced?
It depends on call volume, opening hours and the number of locations or clinicians. The pricing page explains the factors, and we send a written quote after the demo call.
Written by Abdul Basit for SK Techs · Updated
Hear how your calls would be handled
In 15 minutes we walk through your call types and on-call rules and show how the assistant would route each one.
Before you book, read our security & compliance notes and how pricing works.